Which is the best Virtual PBX service provider in India?
Introduction
Employing workers only to take phone calls all day, whether for a large or small business, becomes a bit of a hardship for any organization. Handling business calls can be a time-consuming task for a company. However, hiring workers to route calls to a different department or answer a basic query will not be cost-effective.
Businesses are turning to virtual PBX service providers for hosted call center solutions to make the process smoother.
Choosing the best virtual PBX service provider for your organization can be complex and time-consuming, even though India has many of them.
This is the blog for you if you’re a company attempting to find out which provider for complete call center solutions to use. We researched some of India’s best virtual PBX service providers and compiled a list to make your decision much easier.
Exotel
Exotel is a cloud-based business phone system that allows you to handle telephony, SMS, and VoIP communication from anywhere. Its industry-customized hosted call center solutions and unique products are used by sales, customer service, operations, and collection teams to transform engagement efforts across customer journeys.
Exotel’s hosted call center solutions are simple to use and require only a little amount of infrastructure.
With intelligent call routing, recording, and analytics features, it can grow capacity to meet sudden client demand as a cloud-native solution. Key automation that can answer L1 questions can help teams become more productive.
It also provides performance statistics to help customer-facing teams improve their results and reporting capabilities for greater management visibility into day-to-day sales and support operations.
Aavaz
Aavaz FreePBX is one of the best virtual PBX service providers in India. It is hosted call center solutions for small and medium-sized businesses (SMBs). Aavaz allows you to manage your telemarketing activities successfully by handling your prospects and following up on your targeted buyers.
Aavaz FreePBX is a complete call center solution as a service (SAAS) platform for providing web-based applications.
Aavaz is available on browsers, iOS, and Android for a seamless engagement between businesses and their customers. It integrates CRM and progressive dialers with multiple tone options depending on different company requirements to streamline the work process and make calling faster and more efficient.
Ozonetel
Ozonetel is a virtual PBX service provider primarily used by small businesses. It is fully cost-effective and requires no renting, so you obtain the full value of your talk time.
Users can combine the hosted call center solutions with SMS and Email, the two most popular methods for following up on phone calls. With the Ozonetel Cloudagent Lite PBX solution, you can rapidly organize your customer calls according to your business needs.
This hosted call center solution can track and log every conversation for future reference, logically preserve call recordings, and simply scale up or down operations based on your business needs. The software aids in the optimization of your sales team’s performance, hence increasing client happiness and overall sales.
Why should you choose Aavaz for your virtual call center telephony needs?
Aavaz’s call center outsourcing solutions can help you in the following ways:
- Help you enhance your outbound callers’ efficiency by guaranteeing that they call more contacts in less time, lowering your overall cost.
- Aavaz’s capabilities are deduplication, which allows you to delete redundant data contacts, saving your callers’ and leads’ confusion!
- Since it’s a virtual call center telephony solution, you can hire people you wouldn’t have considered otherwise because of their unique abilities, location, or other criteria.
- There are over 1500 software solutions in 600+ software categories to choose from.
- Excellent response time. Get unrivaled customer service from India’s best software professionals, who will assist you in comparing product features, price, and more to help you expand your business.
Conclusion
Aavaz FreePBX gives you an immediate competitive advantage, allowing you not just to survive but thrive in any sector. So, if you’re looking for the most up-to-date hosted call center solutions and a specialized complete call center solution, get in touch with Aavaz immediately!
