List of Top Contact Center Software India 2021 — FreePBX Aavaz
Businesses optimize contact center solutions to manage the high call volume of inbound and outbound customer communications across various channels. Call center software in India puts emphasis on effectively managing incoming calls using a database of processing instructions and the caller’s phone number. As a result, contact center solutions play a critical role in a company’s overall customer relationship management (CRM) approach and operations.
Contact center solutions help to analyze and also save caller’s personal data, allowing agents to access chat transcript histories each time a customer calls. This cuts down on call handling time as well as time spent manually entering customer information. Contact center solutions are used by businesses of all sizes and in a variety of industries to improve efficiency and productivity.
So, how do you go about selecting contact center software? We have compiled a list of the best contact center software providers in India to assist you in locating the best contact center solutions provider for your company.
1. Aavaz
Aavaz provides integrated and customizable contact center solutions that are browser/smartphone compatible, allowing for seamless interaction between businesses and customers. It is a world-class contact center solution delivered via the cloud.
Aavaz is an unified CRM and dialer with a variety of voice options to meet a wide range of business requirements. It improves workflow optimization and speeds up and improves the reliability of dialing. It has built-in contact management, which optimizes workflows while also speeding up and improving dialing accuracy. It manages outbound and inbound campaigns, leads, and support tickets effectively.
Key Features:
- Integrated contact management Optimised workflows makes dialing faster and more accurate
- Run effective outbound/inbound campaigns
- Lead and support ticket management
- Live agent monitoring
- Integrated Voice, CRM, Marketing, Lead, Support on the dialer
- Setup your PBX and IVR in a few minutes
- Powerful De-duplication
- Report on everything
- Complete call recording and tracking
2.8x8
8x8, a cloud-based telecommunication service vendor, offers telephony, teleconferencing, application programming interface (API), and contact center solutions. It includes a cloud-based contact center and offers a complete unified communications (UC) solution.
Key Features:
- Platform as a Service (PaaS) for communication (CPaaS)
- Employee communication within the company and employee experience outside of the company (inbound and outbound)
- Capabilities for collaboration across the organization
- Artificial intelligence and advanced contact center analytics (AI)
- Regional and abroad calling, along with enterprise telephony
3.CloudTalk
CloudTalk is a corporation phone and call center software solution that focuses on call-based support. It is completely cloud-based, with no on-premise equivalent option. CloudTalk, however, lacks omnichannel customer support capabilities such as chat and video calls.
Key Features:
- Call management includes queueing, recording, voicemail, and more.
- Real-time customer cards, for example, can help service agents.
- Intelligent call routing (inbound)
- special attention to the outbound call center for sales
- AI-powered call monitoring and analytics
4.Five9
The company’s main product, Five9 Intelligent Contact Center, offers cloud-based contact center solutions for customer connectivity, workforce engagement management, and customer experience analytics. It uses artificial intelligence (AI) for advanced features, as do most cloud contact centers.
Key Features:
- Inbound and outbound telephone services via cloud
- Email, chat, social media, SMS, and omnichannel video support
- Features such as an intelligent virtual agent and agent assistance
- Analytics and gamification are used to manage employee engagement
- Integration with unified communications systems
5. Genesys Cloud CX
Genesys Cloud CX is the company’s cloud-based omnichannel contact center solution. While Genesys provides both cloud-based and on-site solutions, Genesys Cloud CX is the company’s cloud-based omnichannel contact center solution. Genesys VX is a company-provided AI-powered customer interaction service.
Key Features:
- Phone, email, chat, text, and social media support are all available.
- Management of employee engagement to increase agent productivity
- Genesys Cloud Voice is a VoIP service that provides historical and real-time insights.
- Agent collaboration via integration with UC systems
Conclusion
When it comes to dealing with the challenges of legacy phone systems, cloud contact centers have become a critical distinction for most businesses. Businesses that want to use cloud telephony must fully integrate key features in their data centers to improve automation, efficiency, and responsiveness.
Major cloud-based solution providers, such as FreePBX Aavaz, offer customized contact center solutions that meet your current and future needs while allowing for seamless and rapid deployment.
If FreePBX Aavaz sounds like the right fit for your business, contact Aavaz today!
