How Do You Find The Best Call Center Solution In India?
Many companies in countries such as the United States, the United Kingdom, Canada, and Australia outsource human resources to India because labor is relatively inexpensive and effective.
A call center software is the make or break factor in the successful operation of the day-to-day operations of a call center business, whether you are starting one or already have one. A list of popular call center software in India is provided below.
1.Zendesk
Zendesk is a reputable cloud-based customer call center software provider. Zendesk is simple to use and is highly recommended by users worldwide. Zendesk can be accessed anywhere and on any device because it is cloud-based. Zendesk provides a subscription plan and a free trial of call center training solutions.
2. Aavaz
Aavaz is a complete SAAS solution delivered on browsers/smartphones that enables hassle-free interaction between businesses and customers. It is a world-class cloud-based call center solutions. Aavaz is a fully integrated CRM and dialer with various voice options to meet various business needs. It aids in workflow optimization and makes dialing faster and more accurate. It has integrated contact management, which optimizes workflows and speeds up and improves dialing accuracy. It efficiently manages outbound and inbound campaigns, a free online PBX system, and leads and supports tickets.
3. Genesys PureCloud
PureCloud by Genesys is a cloud contact call center software solution in India. It assists the user in managing multichannel customer interactions as if they were a single conversation. It is a simple tool for managing all communications such as phone, chat, email, social media, etc.
Genesys PureCloud call center software offers a subscription plan with a free trial option.
4. CallHippo
Founded in the United States in 2006, CallHippo is a powerful and simple-to-use VoIP-based Virtual Phone System. It has an excellent call center telephony solution, audio quality, and customer service. It also supports seamless integration with Zoho CRM PLUS, Pipedrive, Zapier, and others. Pricing is also straightforward, and the basic plan is completely free.
5. Exotel
Exotel is one of India’s largest cloud call center outsourcing solution companies. Bangalore-based Exotel Techcom Pvt Ltd creates exotel call center software.
Exotel’s cloud telephony does away with the need for hardware and upkeep. Exotel is a business phone system that includes features such as Smart IVR for your company. In 5 minutes, the cloud telephony device can be used to set up an efficient call routing/management/recording system.
Conclusion
Now that you know India’s best call center solution providers choose one that best meets your business ideas and better understands your customers. With the right and best call center customer service solutions in India, make outgoing calls, handle incoming calls, track call metrics, and perform workforce management effectively like never before. Make an informed decision and upgrade your business with these call center software providers.
If you’re ready to implement advanced, customized call center solutions for small business and tailor your current and future business needs, contact Aavaz, India’s leading call center solution provider. Begin your telecalling software journey for your company with Aavaz.
Contact Aavaz right away for all of your telephony needs!
