Have You Tried The Call Center Software Solutions Offered by Aavaz?
Have You Tried The Call Center Software Solutions Offered by Aavaz?
Are you looking for user-friendly call center software in India? Or do you want to personalize and improvise your call center software to meet your customer expectations?
In either case, there’s a call center solution (or two) tailored to your specific requirements with Aavaz.
Aavaz offers the best contact center solutions in India. You will get customized call center solutions that meet your current and future business needs.
Let’s look at why you need to use Aavaz’s call center software if you haven’t already.
Quick Deployment
Cold call management software and other contact center solutions are ineffective if they are difficult or time-consuming to implement.
All of Aavaz’s call center software in India are quick and simple to implement. You can minimize your company’s time to market, avoid interruptions in customer service, and avoid hiring an IT crew.
Latest Technology
Aavaz offers the latest call center software in India. Below are some of the many solutions available at Aavaz:
- Intelligent routing
- Interactive voice response (IVR)
- Automatic call distributor (ACD)
- Computer telephony integration (CTI) screen pop
- Callback
- Call monitoring
- Call recording/transcription
- Conference Bridge
- Analytics/reporting
Centralized Platform
Your business handles customer communications on various channels. These channels include phone, email, chat, and social media.
All these channels are processed on one platform for the agent with a centralized agent desktop. This allows your agents to view customer interactions on all channels. In addition, your agents can handle all of your channels from one platform instead of switching between tools.
Powerful Customizations
Aavaz understands that there is no one-size-fits-all center solution. That’s why Aavaz provides powerful customizations services to its users. Aavaz works closely with their customers and customizes the call center software based on their current and future needs.
Aavaz offers integrations, application programming interface (API), and flow builders. This allows you to create custom call flows and add features that empower your team and customers.
CRM Integrations
Your customer reps don’t have to spend their time switching between multiple business application tools without integrations. You can eliminate this time-consuming process with CRM integration.
By integrating CRM with your call center software in India, your agents will have a complete picture of the customer. This will enable agents to collaborate with marketing, sales, and other teams efficiently and provide excellent customer service.
Useful Reporting and Analytics
It isn’t very sensible if your data doesn’t provide you with the correct insights. Aavaz offers robust report and analytic features. With Aavaz, you get real-time visibility into the activities of your staff and consumers.
Get data on your team’s performance, agent activity, call and ticket volume, backlog, and other time-sensitive indicators. This knowledge helps you to alter your team’s behavior on the go to avoid or halt problems before they start.
Web-Based Administration
Your website will run more efficiently and securely with Aavaz’s web-based administration. You can use this function to improve your website and manage its content, as well as to address issues, make system updates, manage user accounts, analyze logs, and more.
Best in class Customer Support Services
Apart from providing the best call center software in India, Aavaz also offers top-notch customer support services. Aavaz support can manage your machine on a day-to-day basis. Thanks to robust response time guarantees, you can rest certain that your Aavaz FreePBX solutions are always up and operating.
Conclusion
Now you know about Aavaz and the best call center software in India, why not contact Aavaz FreePBX today?
Aavaz PBX offers a FreePBX system that is easy to deploy with advanced contact center solutions. Aavaz is a one-stop-shop for everything a small business requires to grow and succeed.
